FAQs

FAQs

1. How do I make a return?
Information about our returns policy can be found by clicking on returns icon on bottom of home page 
2. How do I know if my order has been received?
You will be sent an e-mail acknowledging receipt of your order, shortly after placing it. Should there be any problems regarding your order a further email will be sent within 24 hours of placing your order.
3. Do you accept international orders?
We only accept orders for delivery to Ireland.  Please click on delivery icon on bottom of home page for delivery delivery charges and estimated delivery times. Please note all payments are in EURO.
We do not accept orders from anywhere else but the beautiful island of Ireland and you will be unable to process an order through the checkout.
4. How do I Pay?
Hugohome.ie accepts the following credit and debit cards: Laser, visa & mastercard . We also accept payments via Paypal.
Payment by debit or credit card
Please note that when you pay by debit card/credit card, your payment will be taken at the time of ordering - not when the goods are delivered.

We accept the following payment methods


payment methods
 
 
6. Are my payment details safe?
Don't worry; shopping at hugohome.ie is completely safe, In fact hugohome.ie guarantees the safety of your personal and payment card details. hugohome.ie uses industry standard encryption. methods to deter would-be hackers. 'Encryption' turns your information into a special code that only our computers can unscramble.
Still concerned? See our Privacy Policy.
7. How are goods delivered and how much does it cost?
Information regarding delivery timings and costs can be found by clicking on delivery icon on bottom of home page.
8. Do you have a shop premises ?
Yes !  We are based in Clarehall Shopping Centre, Malahide Road, Dublin 17 , Please Visit our store !